Thank you for using our services. We aim to offer a smooth and transparent experience for all our users. Please read this Cancellation and Refund Policy carefully before making any purchases or availing of our services.
IMPORTANT NOTICE: By accessing or using this the website www.interstellar.co.in ("Website"), you ("User", "you") agree to be legally bound by the Terms and Conditions of Use ("Terms") as provided in the Website. If you do not agree, you must not use or access the Website. These Terms including the Cancellation and Refund Policy apply to all visitors, customers, clients, registered users, and employees accessing this Website in any manner whatsoever.
Interstellar Services Private Limited, is a company incorporated and existing under Indian Laws having its registered office at Ahmedabad, Gujarat ("Company"). This Website, accessible at [www.interstellar.co.in], is owned and operated by the Company, inter-alia, engaged in the distribution of third-party financial, investment products, provision of assistance services, and facilitation of customer-centric offerings (hereinafter referred to as "Company", "we", "us", or "our"). By using this Website, you agree to comply with and be bound by the Terms including this Cancellation and Refund Policy, along with our Privacy Policy (http://www.interstellar.co.in/privacyPolicy.html), and any other policies or notices displayed on the Website, as may be amended from time to time.
Cancellation Policy
Once a service or product has been booked, cancellation requests will be considered only if made within 1 working day of the original transaction and before the service has been processed or delivered.
Cancellations may not be possible in all cases, especially where we act as a facilitator for third-party service providers. In such cases, cancellation will be subject to the respective third party's policy in such matters.
We reserve the right to cancel any transaction due to unforeseen circumstances or where required by law. In such cases, a full refund will be issued (as applicable).
Refund Policy
Refunds, if applicable, will be processed only for eligible cancellations.
No refunds will be provided once the service has been rendered, or access to digital content/products has been granted.
Any refunds will be made in the original payment method and may take 10 working days from the date of receipt of such request to reflect in your account.
We do not accept refund requests for delays, dissatisfaction, or issues caused by third-party providers or circumstances beyond our control.
Third-Party Services
The Company is not responsible for the policies or performance of third-party service providers. All refunds or cancellations involving third-party products or services are subject to the terms and conditions of the respective third party service provider.
Users are encouraged to read the third-party terms carefully before availing their services.
Limitation of Liability
The Company acts only as a facilitator and does not guarantee or warrant the quality, accuracy, or availability of services provided by third parties.
Under no circumstances shall the Company be liable for any indirect, incidental, or consequential losses arising from cancellations, delays, or failure of service delivery.
Changes to this Policy
We may update this policy from time to time. The most current version will always be available on our Website. Your continued use of our services constitutes acceptance of the updated terms.
© 2021 Interstellar Services Pvt. Ltd.